You paid your nephew a few hundred bucks to build a website for your business. Or worse, you paid an agency a small fortune. And that small fortune did not yield more customers.
Your current website is a train wreck. If it were a horse it would be ready for the glue factory. Congratulations on taking the first step towards fixing an online strategy which is, at best, a yawn fest, and at worst a hot mess you can't even look at without cringing. Or maybe you have a great site but people can't find it or are simply not visiting it.